Ohio Licensed Care Coordinator

Job Summary

Supporting interdisciplinary care teams, the remote Ohio Licensed Care Coordinator will facilitate patient scheduling, make reminder calls, and ensure seamless collaboration with health plan clinicians.

Key responsibilities

• Support scheduling for Complex Care Navigators and make patient reminder calls
• Facilitate collaboration with health plan care managers and ensure proper documentation of all patient contacts
• Answer patient calls, transfer escalated issues, and identify necessary patient documentation from patients and community providers

Required qualifications

• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products and proficiency in Microsoft Excel
• Phone/Fax system experience
• EMR experience