Ohio Licensed Care Management Associate

Job Summary

Providing essential support to the Care Coordination team, the part-time Ohio Licensed Care Management Associate will serve as the administrative front desk for behavioral health services, managing inquiries, processing referrals, and maintaining documentation in a fully remote environment.

Key Responsibilities

• Answer inbound calls and respond to inquiries from members, guardians, providers, and community partners
• Receive and process OhioRISE referrals while verifying Medicaid eligibility and completing referral documentation
• Conduct Health Risk Assessments and provide administrative support to the Care Coordination team

Required Qualifications

• High school diploma or GED
• Minimum 1 year of relevant experience in customer service, healthcare, care coordination, or administrative support
• Experience handling high call volumes
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Must reside in Ohio