Ohio Licensed Customer Service Advisor

Job Summary

Providing support to customers in a structured contact center environment, the full-time Ohio Licensed Customer Service Advisor will handle health insurance inquiries via phone and email, focusing on benefits, eligibility, and payments while working remotely.

Key responsibilities

• Research and respond to customer inquiries regarding benefits, eligibility, and payments
• Document all interactions accurately in the tracking system
• Provide timely and accurate solutions through various communication channels

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Availability to work within set operating hours, including possible weekends