Ohio Licensed Systems Analyst

Job Summary

A company is looking for a Systems Analyst responsible for managing IT service management processes.

Key Responsibilities

• Design, develop, implement, and maintain IT service management processes using the ITIL framework
• Communicate with internal IT support center customers regarding processes, policies, and system changes
• Perform project management duties for support center projects and facilitate process improvements

Required Qualifications

• Degree in Computer Science or related field, or at least 2 years equivalent experience
• Broad knowledge of Tier I, II, and III IT support operations
• Familiarity with project management methodologies
• Strong organizational skills and ability to multi-task
• Good grasp of IT Infrastructure Management principles, particularly Change, Configuration, and Problem Management