Ohio Tech Support Specialist

Job Summary

A company is looking for an Internet Tech Support Specialist.

Key Responsibilities

• Answer inbound calls from customers regarding trouble repair for products and services
• Utilize multiple systems to verify customer services and perform trouble isolation and repair
• Create/update trouble tickets and provide excellent customer service

Required Qualifications

• Associate's Degree in a technical discipline or equivalent experience
• 2-3 years of technical/telephony experience or 5+ years of directly related telephony experience
• General knowledge of telecommunication products and services
• Technical aptitude for resolving customer issues
• Ability to work in a high-intensity environment