Oklahoma IT Support Technician
Job Summary
Providing technical support in a hybrid work environment, the full-time Oklahoma IT Support Technician will troubleshoot hardware, software, and network issues while delivering exceptional customer service to end users and managing IT incidents and service requests.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues
- Deploy, configure, and maintain IT assets, ensuring accurate inventory and supporting endpoint management tools
- Assist users with Microsoft 365 products and provide support for audio/video conferencing solutions and collaboration tools
Required Qualifications
- Preferred Bachelor's Degree in Information Technology or Computer Science
- 3-7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing
- Proficiency in Windows 10/11 Administration and Microsoft 365 applications
- Knowledge of Active Directory, Group Policy, and network fundamentals (TCP/IP, DNS, DHCP)
- Experience with IT Service Management (ITIL) and remote support tools
Complete Job Description
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