Ombudsman Coordinator

Job Summary

Providing a confidential and independent resource for students and employees, the full-time remote Ombudsman Coordinator will manage the intake, logging, and resolution of complaints while ensuring compliance with regulatory requirements.

Key Responsibilities:

• Log all incoming communications within 2 hours and manage case documentation in secure storage
• Track open cases against internal and regulatory deadlines, escalating issues as necessary
• Draft responses to complaints for review and coordinate with leadership for approval and issuance

Required Qualifications:

• Exceptional written communication skills
• Experience in handling complaints or formal inquiries in an organized manner
• Familiarity with regulatory processes and accrediting body requirements
• Strong organizational skills with experience in maintaining accurate records
• Associate's or Bachelor's degree in a relevant field such as business or communications