Omnichannel Communications Product Manager

Job Summary

A company is looking for a Product Manager III, Omnichannel Customer Communications.

Key Responsibilities

• Define standards for message orchestration and communication architecture across various channels to ensure consistency and relevance
• Continuously evaluate customer experiences across channels and lead optimization efforts through A/B testing and segmentation strategies
• Establish governance frameworks for message usage and collaborate across teams to create a unified communications strategy

Required Qualifications

• 4+ years of experience in product management or related digital roles
• Undergraduate degree required; advanced degree is a plus
• Strong understanding of omnichannel communication ecosystems and customer engagement technologies
• Demonstrated ability to measure communication performance and apply data-driven insights
• Exceptional cross-functional collaboration skills with the ability to influence stakeholders