Omnichannel Specialist
Job Summary
To support a new servicing collective, the full-time Omnichannel Specialist will analyze and execute outbound contact strategies while maintaining a high-performance environment for Customer Service, Collections, and Loss Mitigation departments.
Key responsibilities
- Apply and manage outbound customer contact strategies to meet organizational goals and revenue recovery
- Identify trends in communication patterns and optimize call center operations for improved performance
- Publish detailed productivity and performance reports while ensuring compliance with relevant regulations
Required qualifications
- Minimum 4 years of experience working with dialers such as Alvaria, Avaya, Five9, or Genesys
- High School Diploma required; college degree preferred
- Strong analytical and organizational skills with advanced technical troubleshooting abilities
- Experience in the mortgage or financial services industry is highly desirable
- Proficiency in Microsoft Office Suite and a strong regard for confidentiality
Complete Job Description
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