On Call Coordinator

Job Summary

Providing concierge-level afterhours and weekend telephone coverage, the full-time On Call Coordinator will manage inbound tickets, deliver exceptional customer service, and maintain accurate records while working remotely.

Key responsibilities:

• Manage a variety of inbound tickets and answer live phone calls as needed
• Deliver exceptional customer service to caregivers and clients through phone and email correspondence
• Resolve tickets by ensuring effective communication and coordination with field teams

Required qualifications:

• Prior experience in phone-based customer service, particularly handling high call volumes
• Strong computer skills and ability to learn company software
• Ability to maintain composure and professionalism under pressure
• Demonstrated ability to work independently and as part of a team