On-Call Personal Response Associate

Job Summary

To support a growing team, the On-Call Personal Response Associate will respond to incoming calls and alarms from elderly and medically at-risk individuals, coordinating timely assistance while working remotely in a flexible, availability-based role.

Key responsibilities

• Respond to calls and alarms, identifying the type of assistance required and coordinating help according to established protocols
• Ensure high levels of customer service through professional and caring interactions with subscribers
• Perform off-phone tasks, including data management and troubleshooting service issues, to maintain uninterrupted service for subscribers

Required qualifications

• High school diploma or equivalent required; GED evidence required
• Previous call center or customer service experience with a professional telephone manner
• Proficient computer skills, including Microsoft Windows and ability to navigate multiple systems
• Demonstrated compassion and empathy for elderly and medically at-risk individuals
• Ability to maintain composure in stressful situations and handle routine tasks at varying paces