On Call Support Manager

Job Summary

A company is looking for an On Call Support Manager.

Key Responsibilities

• Answer calls from caregivers, clients, and professionals, providing prompt and professional assistance
• Handle inquiries and issues calmly and effectively, ensuring a positive customer experience
• Be available for Wednesday and Saturday night shifts, with occasional flexibility for other shifts

Required Qualifications

• Must live within commuting distance of the Framingham, MA office
• At least 1 year of administrative experience in health care, elder care, or human services
• A Bachelor's degree from an accredited college
• Prior experience in a remote working environment
• Unwavering commitment to customer experience and service excellence