On-Demand Support Specialist

Job Summary

A company is looking for an On-Demand Support Specialist to join their Customer Support team.

Key Responsibilities

• Handle inbound calls and manage the HubSpot ticket queue for patient and provider inquiries
• Contribute to SOP documentation and support AI workflow builds on deep-work days
• Communicate proactively and provide coverage support for teammates as needed

Required Qualifications

• 3-5 years in a customer support, patient services, or healthcare administrative role
• Experience with HubSpot CRM or a comparable ticketing platform strongly preferred
• Familiarity with Aircall or a comparable VoIP platform is a plus
• Healthcare, genomics, or clinical environment experience is a strong advantage
• HIPAA-aware or willing to complete training immediately upon hire