Onboarding and Support Specialist

Job Summary

A company is looking for an Onboarding and Support Specialist for a remote full-time position in customer support.

Key Responsibilities:

• Respond to customer queries via phone, email, video, or chat in a timely and accurate manner
• Support team members and ensure maximum productivity and customer satisfaction
• Inform customers about new features and functionalities and follow up to ensure technical issues are resolved

Required Qualifications:

• 3+ years of experience in similar roles
• Computer literacy and experience in the software industry
• Strong aptitude for technical software products
• Native-level English proficiency with excellent communication skills
• Experience working in a remote environment