Onboarding Coach

Job Summary

A company is looking for an Onboarding Coach to support customers and internal teams with billing questions and onboarding processes.

Key Responsibilities

• Onboard and train clients on the platform through various communication methods
• Assist existing customers with software usage and resolve inquiries via multiple channels
• Collaborate with Sales to define success criteria and ensure customer retention

Required Qualifications

• 1+ years of hospitality experience in roles such as Front Desk, Night Auditor, or General Manager
• Fluent in English; proficiency in Spanish, Portuguese, French, or Italian is a plus
• Compatible graduation course (completed)
• More than 2 years of proven experience in a related area
• Strong computer and system skills with a reliable internet connection