Onboarding Coach

Job Summary

To support a growing hospitality platform, the full-time remote Onboarding Coach will facilitate client onboarding and training, ensuring clients understand and effectively use the system while building strong relationships to promote product adoption.

Key responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels
• Develop a deep understanding of Cloudbeds' products and customer needs to drive retention

Required qualifications

• Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
• At least 2 years of relevant industry experience in customer-facing roles
• Fluency in English and French
• Strong organizational skills with the ability to manage multiple projects or accounts
• Exceptional communication skills with a customer-focused approach