Onboarding Coach
Job Summary
To support a growing hospitality platform, the full-time Onboarding Coach will facilitate client onboarding, training, and ongoing support remotely, ensuring clients understand and can effectively use the system tailored to their needs.
Key responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Build strong client relationships to encourage loyalty and promote product adoption
Required qualifications
- Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager
- At least 2 years of relevant industry experience in customer-facing roles
- Strong organizational skills to manage multiple projects or accounts
- Ability to communicate product offerings clearly and synthesize feedback for internal teams
- Experience in developing training materials and staying updated on system changes
Complete Job Description
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