Onboarding Consultant

Job Summary

A company is looking for an Onboarding Consultant I, SMB.

Key Responsibilities

• Manage customer relationships during the onboarding phase and achieve monthly activation goals
• Create and implement onboarding training plans for restaurant staff to optimize the use of the product
• Conduct remote site assessments and provide Go-Live support to ensure smooth transitions for clients

Required Qualifications

• 3+ years of experience in customer satisfaction and business operations, preferably as a Restaurant GM
• Proven ability to operate independently and manage competing priorities in a dynamic environment
• Demonstrated success in meeting and exceeding goals
• Experience in using POS software is a plus
• Familiarity with Salesforce CRM and experience in the tech or SaaS industry is advantageous