Onboarding Consultant

Job Summary

A company is looking for an Onboarding Technical Consultant III to manage the implementation experience for enterprise customers.

Key Responsibilities

• Lead the customer onboarding journey for complex enterprise clients, overseeing the entire implementation process
• Manage a portfolio of 50+ concurrent enterprise implementations, ensuring timely and successful project delivery
• Drive cross-functional alignment and communication to maintain project momentum and stakeholder engagement

Required Qualifications

• 7+ years of experience in enterprise onboarding, implementation, or program management, preferably in SaaS or hospitality tech
• Proven track record managing complex, multi-location implementations (50+ projects / 500+ sites)
• Demonstrated ability to influence cross-functional teams and drive measurable outcomes
• Experience with project management tools such as Salesforce, Asana, and Google Workspace
• Customer-focused with a collaborative approach to delivering exceptional onboarding experiences