Onboarding Consultant

Job Summary

Onboarding Consultant is a full-time role responsible for managing customer relationships during the onboarding phase, ensuring successful implementation of the product while working autonomously to meet activation goals.

Key Responsibilities

• Manage the onboarding process for retail customers, ensuring a high-quality implementation experience
• Conduct remote site assessments and create onboarding training plans for retail staff
• Provide post-live support and guidance to customers during their first 30 days of usage

Required Qualifications

• 4+ years of experience in customer satisfaction and business operations
• 1+ years of project management or implementation experience
• Proficiency in project management tools such as Salesforce and Asana
• Proven track record of meeting and exceeding goals
• Experience working independently in a dynamic environment