Onboarding Consultant

Job Summary

Leading the onboarding journey for high-value clients, the remote Onboarding Consultant III will manage complex menu implementations, ensuring successful project delivery while refining processes for scalability and efficiency.

Key responsibilities

• Lead the customer onboarding journey by developing scalable onboarding plans and enhancing the overall implementation experience
• Demonstrate autonomy and ownership in managing a diverse portfolio of projects, ensuring successful outcomes for customers and cross-functional partners
• Drive continuous improvement initiatives to enhance onboarding efficiency and quality, while applying disciplined project management practices

Required qualifications

• 6+ years of experience in enterprise onboarding, implementation, or program management, preferably in SaaS or hospitality tech
• Proven track record managing complex, multi-location implementations with a focus on customer success
• Strong executive presence and communication skills, comfortable engaging with senior stakeholders
• Experience with project management tools such as Salesforce, Asana, and Google Workspace
• Analytical and solution-oriented mindset, capable of anticipating risks and driving proactive improvements