Onboarding Coordinator

Job Summary

To support patient engagement, the full-time Onboarding Coordinator will manage scheduling and tracking of assessments for prospective patients, handle inbound calls, and create a positive first impression of the service while working remotely.

Key responsibilities

• Schedule assessments with Onboarding Specialists and handle inbound calls from patients and referral sources
• Document all interactions in Salesforce and monitor daily assessment goals
• Maintain communication with referral sources and internal teams to ensure a seamless onboarding experience

Required qualifications

• Associate's degree in a related field or equivalent experience
• Previous sales, marketing, or customer service experience, with preferred call center or scheduling experience
• Knowledge of sales processes and healthcare products
• Proficiency in MS Office Suite and Salesforce or similar software
• Strong organizational skills and ability to multitask effectively