Onboarding Coordinator Lead

Job Summary

Guiding onboarding processes and ensuring exceptional service delivery, the full-time remote Onboarding Coordinator Lead will conduct performance audits, facilitate team calibrations, and provide coaching to enhance operational excellence and patient referral experiences.

Key responsibilities

• Conduct thorough audits of employee performance and ensure adherence to quality standards
• Collaborate with teams to enforce quality program guidelines and provide regular updates on quality processes
• Engage with members to deliver outstanding customer service while coaching team members on successful behaviors

Required qualifications

• Associate's degree in a related field or equivalent experience
• Previous experience in sales, marketing, or customer service
• Preferred experience in call center operations or team leadership
• Strong analytical skills and experience monitoring customer service quality
• Bilingual (English/Spanish) is a plus