Onboarding Implementation Specialist

Job Summary

A company is looking for an Onboarding & Implementation Specialist.

Key Responsibilities

• Own the full onboarding lifecycle from requirements gathering to post-launch review ensuring timelines, milestones, and deliverables are met
• Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup
• Manage data imports, integrations, and configurations to ensure systems align with customer needs

Required Qualifications

• 2-5 years of experience in implementation, onboarding, or customer success roles preferably in a SaaS or technology environment
• Strong project management skills with the ability to manage multiple customer implementations simultaneously
• Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.)
• Comfort working in fast-paced, evolving environments with distributed teams
• Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery