Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to deliver exceptional onboarding experiences and drive customer success.

Key Responsibilities

• Lead kickoff calls and structured onboarding sessions to establish goals and timelines
• Coordinate implementation with IT teams and administrators for product launches
• Develop standardized onboarding resources and facilitate group onboarding webinars

Required Qualifications

• 3+ years of experience in customer onboarding, implementation, or customer success roles
• Experience with SaaS platforms and enterprise software deployments
• Background in change management or organizational transformation
• Proven project management skills to keep deployments on track
• Technical understanding of enterprise software deployment and adoption best practices