Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to enhance customer adoption of their software platform.

Key Responsibilities

• Guide customers through their onboarding journey, documenting goals and providing product training
• Oversee multiple onboarding projects, coordinating with internal teams to ensure timely delivery
• Collaborate with cross-functional teams to improve the onboarding experience based on customer feedback

Required Qualifications

• 2+ years of experience in a customer-facing role in a SaaS environment
• Prior experience in the beauty and wellness industry or onboarding in that sector
• Strong proficiency in Excel for manipulating large datasets
• Detail-oriented and highly organized with effective time management skills
• Empathetic and passionate about helping customers succeed