Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to build impactful relationships with customers and ensure effective software adoption.

Key Responsibilities

• Guide customers through the onboarding journey, providing training and configuring accounts for a smooth rollout
• Oversee multiple onboarding projects, coordinating with internal teams to meet milestones
• Collaborate with cross-functional teams to improve the onboarding experience and address customer feedback

Required Qualifications

• 2+ years of experience in a customer-facing role in a SaaS environment
• Prior experience in the beauty and wellness industry or onboarding experience in the industry
• Strong proficiency in Excel and experience with CRM and project management tools
• Detail-oriented and highly organized with effective time management skills
• Empathetic and passionate about helping customers succeed