Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to guide clients through the onboarding and implementation process of their platform.

Key Responsibilities:

• Manage the entire onboarding and implementation lifecycle, ensuring customer satisfaction and platform adoption
• Serve as the primary contact for new clients, collaborating with the Customer Success Manager
• Facilitate client training sessions and provide resources for user support

Required Qualifications:

• 5+ years of experience in IT at a college or university
• Strong project management experience with complex software implementations
• Experience managing technical integrations and configurations during onboarding
• Technical aptitude with familiarity in SaaS products and technologies
• Experience in building and delivering client training and education