Onboarding Manager

Job Summary

A company is looking for a Strategic Onboarding Manager to enhance customer onboarding experiences and drive adoption of core products.

Key Responsibilities

• Lead structured onboarding sessions and coordinate implementation with IT teams
• Develop standardized onboarding playbooks and self-service resources for customers
• Track success metrics including onboarding completion rates and customer satisfaction

Required Qualifications

• 3+ years of experience in customer onboarding, implementation, or customer success roles
• Experience with SaaS platforms and enterprise software deployments
• Demonstrated ability to manage complex deployments effectively
• Background in change management or organizational transformation