Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to guide beauty and wellness business owners through their software transition.

Key Responsibilities

• Manage customer onboarding journeys, providing training and configuring accounts for smooth rollouts
• Utilize industry knowledge to guide customers and connect product features to their business goals
• Collaborate with cross-functional teams to enhance the onboarding experience based on customer feedback

Required Qualifications

• 3+ years of experience in the beauty/wellness industry in a relevant role
• Proven experience in managing complex customer transitions or implementations
• A performance-driven mindset with a focus on metrics and accountability
• Strong process management skills to oversee the entire onboarding journey
• Tech-savvy with proficiency in various communication platforms and software