Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager to lead the onboarding of enterprise clients.

Key Responsibilities

• Own and manage onboarding for multiple enterprise clients, ensuring a successful transition to the Customer Success team
• Lead kickoff calls, onboarding meetings, and training sessions while building trusted relationships with senior stakeholders
• Coordinate onboarding timelines, track milestones, and manage risks across multiple client projects

Required Qualifications

• 3-6 years of experience in a client-facing role such as consulting, SaaS implementation, or project management
• Proven experience managing multiple projects or client implementations simultaneously
• Demonstrated experience leading client onboarding, implementation, or change management initiatives
• Experience in SaaS, consulting, legal operations, or technology environments is preferred
• Comfortable using project management tools such as JIRA, Asana, or similar platforms