Onboarding Manager

Job Summary

A company is looking for a Manager of Customer Onboarding to enhance the customer journey during the onboarding phase.

Key Responsibilities

• Audit and overhaul the current onboarding process to create a streamlined and automated system
• Lead and coach a team of Onboarding Specialists, fostering a culture of high performance
• Collaborate with Sales and Customer Success teams to ensure effective handoffs and long-term customer satisfaction

Required Qualifications

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
• Proven experience in process optimization and reducing onboarding friction
• Strong stakeholder management skills, particularly in navigating conversations with Sales or Product teams
• Experience managing implementation or onboarding teams in a fast-paced environment, preferably SaaS
• Understanding of the Customer Success philosophy and its impact on client lifetime value