Onboarding Manager

Job Summary

A company is looking for a Manager of Onboarding to lead the onboarding process for clients in the real estate sector.

Key Responsibilities

• Lead and develop a team of Onboarding ICs managing the client journey from kickoff through launch
• Monitor key performance metrics and take proactive actions to improve client onboarding experiences
• Collaborate cross-functionally to streamline processes and enhance client satisfaction

Required Qualifications

• 3+ years in a client-facing operations, onboarding, or implementation role
• 1+ years managing and leading a team in a metrics-driven environment
• Proven track record of achieving team targets and improving performance
• Experience working cross-functionally in a fast-paced, high-growth company
• Familiarity with CRM and project management tools