Onboarding Manager

Job Summary

A company is looking for a Manager of Onboarding to enhance the customer journey during the onboarding phase.

Key Responsibilities

• Audit and overhaul the current onboarding playbook for efficiency and scalability
• Manage, coach, and develop a team of Onboarding Specialists to improve performance
• Collaborate with Sales and Customer Success to ensure seamless customer transitions and long-term satisfaction

Required Qualifications

• 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
• Experience in process optimization and reducing onboarding friction
• Proven ability to manage stakeholder relationships effectively
• Experience leading teams through change in a fast-paced environment
• Deep understanding of Customer Success principles and their impact on client lifetime value