Onboarding Manager

Job Summary

Serving as the central point of contact, the full-time Onboarding Manager will manage client onboarding processes, ensuring clear communication and alignment among stakeholders to deliver a seamless client experience in a remote setting.

Key responsibilities

• Act as the primary liaison for new client relationships, guiding them through the onboarding process and setting clear expectations
• Lead weekly onboarding calls with clients and stakeholders to provide updates and address concerns
• Develop and maintain detailed onboarding plans, tracking tasks and milestones to ensure timely completion

Required qualifications

• H.S. Diploma or GED; Bachelor's degree in business administration, communications, or a related field preferred
• 3-4 years of proven experience in client onboarding, project management, or account management roles
• Exceptional communication, interpersonal, and organizational skills
• Strong problem-solving and conflict-resolution abilities
• Proficiency in project management tools and CRM platforms is a plus