Onboarding Manager

Job Summary

To deliver world-class onboarding experiences that accelerate customer time-to-value, the full-time Strategic Onboarding Manager will engage directly with customers, coordinate implementations, and develop scalable onboarding resources while working remotely.

Key responsibilities

• Lead structured onboarding sessions to establish goals and deployment timelines, ensuring stakeholder alignment
• Develop standardized onboarding playbooks and self-service resources to optimize customer onboarding efficiency
• Monitor success metrics such as onboarding completion rates and customer satisfaction to drive continuous improvement

Required qualifications

• 3+ years of experience in customer onboarding, implementation, or customer success roles
• Proven project management skills with the ability to keep complex deployments on track
• Experience with SaaS platforms and enterprise software deployments
• Background in change management or organizational transformation
• Strong communication skills for engaging with both technical and executive stakeholders