Onboarding Manager
Job Summary
Leading a team of 8-12 Onboarding Specialists, the full-time remote Onboarding Manager will drive high-quality customer activations, ensuring operational efficiency and team accountability while focusing on customer success in the Small/Medium Business segment.
Key Responsibilities
- Manage and develop a team of Onboarding Specialists through structured coaching and performance reviews
- Own team activation velocity and maintain forecast accuracy while tracking operational trends to improve onboarding processes
- Identify customer risks and implement mitigation strategies to ensure successful activations
Required Qualifications
- 3+ years in SaaS onboarding, implementation, or customer success, with at least 1-2 years in a leadership role
- Proven ability to manage high-volume portfolios with a focus on velocity and forecasting discipline
- Strong coaching skills with experience in translating metrics into actionable behavior changes
- Familiarity with CRM tools (e.g., Salesforce) and project management platforms
- Ability to maintain a supportive culture while holding the team accountable to standards
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 45,346 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
