Onboarding Manager

Job Summary

Leading the successful onboarding and implementation of new clients across the Americas region, the full-time remote Onboarding Manager will manage the end-to-end onboarding process, coordinate cross-functional teams, and ensure clients achieve value quickly through a structured onboarding experience.

Key Responsibilities

• Lead and manage end-to-end client onboarding and implementation projects across the Americas region
• Oversee the accurate setup of client, employee, payroll, and entity data across internal platforms and systems
• Serve as the primary point of contact for clients throughout the onboarding process, ensuring a positive experience and timely issue resolution

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field
• 4-6 years of experience in client onboarding, implementation, project management, or service delivery within a business services environment
• Experience managing multiple onboarding or implementation projects simultaneously
• Strong project coordination and organizational skills
• Proficiency in Microsoft Excel, PowerPoint, and project management or CRM tools