Onboarding Operations Specialist

Job Summary

Owning the customer onboarding and implementation process, the full-time Onboarding Operations Specialist will manage the network inventory onboarding for a SaaS product, ensuring a seamless customer experience while collaborating with cross-functional teams in a fully remote environment.

Key Responsibilities

• Oversee and project manage the network inventory onboarding process
• Lead biweekly calls with customers and manage customer communications
• Design, implement, and improve scalable workflows and processes, including tooling, automation, and AI agents

Required Qualifications

• 1-2+ years of experience in startup operations, tech, or consulting
• Demonstrated excellent project management skills with a focus on process improvement
• High degree of comfort with Excel, including managing and manipulating large data sets
• Demonstrated high emotional intelligence for effective customer interaction and team management
• Highly organized and detail-oriented with strong prioritization skills