Onboarding Project Manager

Job Summary

Leading complex onboarding projects for mid-market customers, the full-time Onboarding Project Manager will manage the entire onboarding lifecycle, ensuring successful transitions to Account Management while collaborating cross-functionally in a remote environment.

Key responsibilities

• Own and manage the end-to-end onboarding lifecycle from sales handoff through go-live and adoption
• Define project scope, timelines, milestones, and deliverables for timely implementations
• Serve as the primary point of contact for onboarding customers, facilitating clear communication and stakeholder alignment

Required qualifications

• Fluency in English, Portuguese, and Spanish at a business-professional level
• Minimum 4 years of experience in hotel operations or hotel management
• At least 1 year of project management experience within a SaaS or customer-facing environment
• Proven ability to manage multiple projects simultaneously with strong organizational skills
• Experience coordinating cross-functional stakeholders in a fast-paced environment