Onboarding Solutions Engineer
Job Summary
Managing customer onboarding and product optimization, the full-time salaried Onboarding Solutions Engineer will ensure successful implementation of Niche's products while acting as a technical escalation point and collaborating with various teams to eliminate roadblocks, all in a remote work environment.
Key responsibilities
- Manage customer onboarding for new DA/Yield/Engage customers and ensure successful tech setup
- Conduct ongoing customer training and provide product demonstrations
- Collaborate with Account Managers to resolve implementation challenges and drive product improvements
Required qualifications
- Bachelor's degree required
- 3 years of experience in a customer success, onboarding, or implementation role
- Strong understanding of Salesforce and Zendesk
- Preferred experience in the Higher Education industry, with K12 experience being beneficial
- Proven ability to leverage data for problem-solving and customer collaboration
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
