Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist & Customer Education.

Key Responsibilities

• Plan and facilitate the onboarding journey for new customers, ensuring successful product adoption and utilization
• Curate training materials and manage customer-facing documentation to enhance customer proficiency with the platforms
• Collaborate with cross-functional teams to ensure a seamless onboarding experience aligned with customer needs

Required Qualifications

• 3-6 years of experience in SaaS onboarding, implementation, or customer education
• Proven experience in developing and delivering effective customer training programs
• Comfort with platform configuration, integrations, and basic troubleshooting
• Education: Bachelor's degree in Business, Education, Communications, or a related field preferred, or equivalent work experience
• Ability to manage multiple initiatives and collaborate cross-functionally