Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist to facilitate member transitions to a health plan.

Key Responsibilities

• Act as the primary contact for new members, addressing their needs and concerns
• Educate members on health plan offerings and ensure continuity of care during the transition
• Document member healthcare services and schedule initial nurse intake visits

Required Qualifications, Training, and Education

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan
• Five years of relevant experience required
• One year of outreach experience with individuals facing behavioral, medical, or social complexities
• Experience in a multi-cultural setting and using motivational interviewing techniques
• Preferred experience with electronic medical records and care management systems