Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist to support the launch of new grocery merchants onto its platform.

Key Responsibilities

• Own the end-to-end onboarding process for regional grocery merchants, ensuring timely and successful activations
• Serve as the primary point of contact for merchants throughout onboarding and provide early lifecycle support
• Collaborate cross-functionally with internal teams to ensure accurate data and smooth onboarding execution

Required Qualifications

• 1-3 years of experience in project management, customer success, onboarding, or account management
• Proven experience in a client-facing role, managing external relationships
• Strong organizational skills with the ability to manage multiple projects and timelines simultaneously
• Comfortable working in a fast-paced, operational environment with shifting priorities
• Experience with Salesforce or similar CRM tools is a plus