Onboarding Specialist

Job Summary

To ensure a smooth transition for new customers, the full-time remote Onboarding Specialist will guide users through the onboarding process for the iwave and engage platforms, delivering tailored experiences that maximize product adoption and user engagement.

Key responsibilities

• Plan and facilitate the onboarding process, providing clear guidance on product setup, configuration, and integrations
• Deliver tailored training sessions and create documentation to help customers gain proficiency with the platforms
• Collaborate with cross-functional teams to ensure the onboarding experience aligns with customer needs and organizational goals

Required qualifications

• 1+ years of experience in customer onboarding or customer service within a SaaS environment
• Bachelor's degree in Business, Communications, or a related field preferred, or equivalent experience
• Strong verbal and written communication skills to explain complex concepts clearly
• Technical aptitude with the ability to guide customers through product setup and configurations
• Proactive, customer-centric mindset with a focus on helping customers achieve their goals