Onboarding Specialist

Job Summary

Coordinating customer onboarding projects remotely, the full-time Onboarding Specialist I will manage project timelines, maintain communication with clients, and ensure successful activation through established processes and collaboration with cross-functional teams.

Key responsibilities

• Manage customer onboarding projects from kickoff through activation using established processes
• Serve as the primary customer contact throughout onboarding, ensuring strong communication and experience standards
• Track onboarding progress and maintain accurate project documentation across various systems

Required qualifications

• 1-3 years of experience in customer onboarding, project coordination, or related roles
• Technical aptitude and ability to learn SaaS onboarding workflows and operational processes
• Experience managing multiple projects and competing priorities simultaneously
• Strong follow-through and ownership mindset
• Willingness to learn and develop project management and customer management expertise