Onboarding Specialist

Job Summary

To drive customer activation and retention, the remote Onboarding Specialist will manage the onboarding process, provide training, and ensure the long-term success of customers using LeagueApps' platform.

Key responsibilities:

• Act as a trusted advisor, providing platform guidance and support to new and existing customers
• Manage day-to-day success for high-value accounts, focusing on adoption and operational readiness
• Monitor customer health, identify risks, and implement solutions to enhance engagement and retention

Required qualifications:

• 1-3 years of experience in a customer success or account management role, preferably in a SaaS environment
• Proven track record of managing customer relationships with a focus on configuration and adoption
• Strong analytical skills to leverage customer data for engagement and decision-making
• Familiarity with tools such as Gainsight, Zendesk, Jira, and Salesforce
• Passion for youth and professional sports, with an understanding of customer needs in this sector