Onboarding Specialist

Job Summary

Serving as the primary contact for new members, the full-time remote Onboarding Specialist will manage telephonic outreach, educate members on health plan offerings, and ensure their healthcare needs are addressed during the transition to a new health plan.

Key responsibilities:

• Act as the main advocate for members until their care team is established, providing support through direct outreach and inbound calls
• Document members' existing healthcare services and new service requests while liaising with internal and external healthcare providers
• Utilize motivational interviewing techniques to engage members and encourage participation in the onboarding process

Required qualifications:

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan
• Five (5) years of relevant experience required
• One (1) year of experience working in outreach or with individuals facing behavioral, medical, social, or interpersonal complexities
• Experience using motivational interviewing techniques in a professional setting
• Experience working in a multi-cultural setting required