Onboarding Specialist

Job Summary

Serving as the primary contact for new members, the full-time Onboarding Specialist will manage telephonic outreach, ensure a smooth transition to the health plan, and educate members on available services while working remotely.

Key responsibilities:

• Act as the primary member advocate during the onboarding process, addressing questions and concerns
• Document members' current healthcare services and new service requests while coordinating with internal and external providers
• Utilize motivational interviewing techniques to engage members and facilitate their participation in the onboarding process

Required qualifications:

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plans
• Five years of relevant experience, including one year in outreach with individuals facing complex challenges
• Experience working in a multi-cultural setting
• Proficiency in using motivational interviewing techniques in a professional context
• Familiarity with electronic medical record and care management systems preferred