Onboarding Specialist

Job Summary

Serving as the primary contact for new members in a remote full-time capacity, the Onboarding Specialist will manage telephonic outreach, educate members on health plan offerings, and ensure their healthcare needs are met during the transition to a CCA health plan.

Key responsibilities:

• Conduct telephonic outreach to new members and document their healthcare services and requests
• Educate members about health plan offerings and address their questions and concerns
• Collaborate with internal and external healthcare providers to ensure continuity of care for members

Required qualifications:

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan
• Five years of relevant experience, including one year in outreach with individuals facing complex challenges
• Experience in a multi-cultural setting and using motivational interviewing techniques
• Familiarity with electronic medical records and care management systems is strongly preferred
• Demonstrated understanding of the community served